West Edge Repairs & Service

West Edge Repairs & Service provides consumer-grade small engine and outdoor power equipment repair only. We are not currently accepting commercial fleet work, commercial zero-turns, or priority commercial service accounts. All repairs are subject to inspection, parts availability, equipment condition, and customer approval. Routine service does not include extra repairs unless specifically listed. Diagnostic fees may apply if repairs are declined. Labor warranty is 30 days on the specific repair performed. 

West Edge Repairs & Service provides repair and maintenance services for consumer-grade outdoor power equipment and small engine equipment.

By dropping off equipment, approving an estimate, scheduling service, or authorizing work, the customer agrees to the terms below.

1. Consumer Equipment Only

West Edge Repairs & Service currently services consumer/homeowner equipment only.

We are not currently accepting:

• Commercial fleet equipment

• Commercial zero-turn mowers

• Priority commercial repair work

• Emergency/rush commercial service accounts

Examples of accepted equipment may include:

• Push mowers

• Consumer riding mowers / lawn tractors

• Snowblowers

• Chainsaws

• String trimmers

• Leaf blowers

• Tillers

• Pressure washers

• Portable generators

West Edge Repairs & Service reserves the right to decline any machine based on condition, size, safety, parts availability, or service scope.

2. Estimates and Repair Approval

Customers will be given an estimate before work beyond normal service is completed.

No major repair will be performed without customer approval.

An estimate may change if additional issues are found after disassembly, testing, cleaning, or further inspection.

Additional issues may include, but are not limited to:

• Hidden damage

• Seized hardware

• Stripped bolts

• Rusted parts

• Electrical problems

• Fuel contamination

• Worn belts

• Bad bearings

• Damaged spindles

• Weak batteries

• Carburetor damage

• Unsafe or missing parts

Michigan’s auto repair estimate rules are specific to motor vehicle repair facilities, but the safest business practice is still to provide written estimates and get approval before extra work. Michigan’s repair facility guide states that written estimates are required for motor vehicle repairs of $20 or more, which is a good standard to follow even for small equipment.

3. Diagnostic Fees

A diagnostic fee may apply when equipment is inspected, tested, or diagnosed.

If the customer approves the repair, the diagnostic fee may be applied toward the repair.

If the customer declines the repair, does not respond, or the machine is not worth repairing, the diagnostic fee remains due.

Diagnostic fees cover inspection time and are not a guarantee that the machine can be repaired economically.

4. Parts and Labor

Parts and labor are charged separately unless a service package specifically states otherwise.

Service package prices only include the listed items.

Additional parts, repairs, fluids, filters, belts, blades, cables, tires, tubes, batteries, deck parts, carburetor parts, and other replacement items are extra.

Customer-supplied parts may be refused. If accepted, customer-supplied parts are not covered by parts warranty.

5. Routine Service Disclaimer

Routine service is maintenance only.

Routine service may include items such as:

• Oil change

• Spark plug replacement

• Air filter service

• Blade sharpening

• Fuel check

• Belt inspection

• Cable inspection

• Lubrication

• Test run

Routine service does not automatically include:

• Carburetor rebuilds

• Full fuel system repairs

• Belt replacement

• Cable replacement

• Tire/tube replacement

• Electrical diagnosis

• Starter repair

• Spindle replacement

• Pulley replacement

• Deck repair

• Engine teardown

• Seized or broken hardware removal

If extra work is needed, the customer will be contacted before the repair continues.

6. Old Fuel and Carburetor Problems

Old fuel, contaminated fuel, ethanol damage, water in fuel, varnished carburetors, cracked fuel lines, bad primer bulbs, clogged filters, and fuel tank contamination are common causes of equipment failure.

Fuel-related repairs may require additional parts and labor.

West Edge Repairs & Service is not responsible for future fuel problems caused by old fuel, improper storage, contaminated fuel, or fuel left in the machine after service.

7. Pre-Existing Damage and Hidden Issues

West Edge Repairs & Service is not responsible for pre-existing damage or hidden problems, including but not limited to:

• Rust

• Corrosion

• Seized bolts

• Stripped threads

• Cracked plastic

• Damaged decks

• Bent blades

• Bent crankshafts

• Dry-rotted tires

• Weak batteries

• Bad wiring

• Missing guards

• Unsafe modifications

• Previous repair attempts

• Worn internal engine parts

• Damage not visible during intake

Some issues may not be discovered until the machine is disassembled, cleaned, repaired, or test-run.

8. Safety

West Edge Repairs & Service may refuse to operate, test, or repair equipment that appears unsafe.

Unsafe conditions may include:

• Missing guards

• Bypassed safety switches

• Exposed wiring

• Severe fuel leaks

• Broken controls

• Loose blades

• Damaged decks

• Unstable tires/wheels

• Excessive vibration

Safety-related repairs may be required before equipment can be tested or returned to service.

9. Repair Warranty

Labor is covered for 30 days on the specific repair performed.

Parts are covered only by the manufacturer’s warranty, if applicable.

The warranty does not cover:

• Old fuel

• Contaminated fuel

• New or unrelated problems

• Customer-supplied parts

• Used parts

• Abuse or misuse

• Commercial use

• Neglect

• Improper storage

• Damage after pickup or delivery

• Pre-existing issues

• Problems caused by parts not replaced during the original repair

Warranty applies only to the original customer and the original repair.

10. Payment Terms

Payment is due when the equipment is picked up or delivered back to the customer.

Equipment will not be released until payment is made in full.

Accepted payment methods: _______________________________

Returned payments, chargebacks, or unpaid balances may result in additional collection costs where allowed by law.

11. Pickup and Delivery

Pickup and delivery may be available for smaller equipment only.

This may include:

• Push mowers

• Snowblowers

• Chainsaws

• Trimmers

• Blowers

• Similar small equipment

Full trailer pickup for larger equipment may be offered in the future but is not currently guaranteed.

Pickup and delivery availability depends on location, schedule, equipment size, and access.

Customer is responsible for making equipment accessible at the agreed pickup time.

12. Storage and Abandoned Equipment

Customers will be contacted when equipment is completed, when an estimate is ready, or when a machine is declined for repair.

Equipment should be picked up within 7 days after notification unless other arrangements are made.

Equipment left more than 14 days after notification may be charged a storage fee of $5 per day.

Equipment left more than 30 days after notification may be considered abandoned, subject to applicable Michigan law.

Michigan guidance for repair facilities says a garage keeper may have a storage lien, with storage listed up to $10 per day unless otherwise agreed in writing, but abandoned/lien handling should be done carefully and in writing.

13. Declined Repairs / Not Worth Repairing

If the customer declines the repair, the diagnostic fee and any approved charges are still due.

Some machines may not be worth repairing due to age, condition, parts cost, machine value, or safety concerns.

West Edge Repairs & Service may recommend replacement instead of repair when repair cost is not practical.

14. Customer Communication

Customers are responsible for providing a working phone number or email address.

If the customer does not respond to estimate approval, pickup notice, or service questions, the machine may be delayed.

Text message approval, email approval, written approval, or signed approval may be used to authorize repairs.

15. Limitation of Liability

West Edge Repairs & Service is not liable for loss of use, missed work, yard conditions, weather-related delays, machine downtime, replacement rental equipment, or indirect damages.

Liability is limited to the cost of the specific service performed.

16. Right to Refuse Service

West Edge Repairs & Service reserves the right to refuse service for any machine or customer for reasons including, but not limited to:

• Unsafe equipment

• Excessive rust or damage

• Missing parts

• Unavailable parts

• Prior unauthorized repairs

• Commercial use

• Abusive communication

• Non-payment history

• Work outside current service scope