West Edge Repairs & Service

West Edge Repairs & Service respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

By using our website, submitting a contact form, calling, texting, emailing, or requesting service, you agree to this Privacy Policy.

1. Information We Collect

We may collect information you provide directly, including:

• Name

• Phone number

• Email address

• Service address or general location

• Equipment type, brand, model, and serial number

• Description of the issue

• Photos or files you choose to send

• Pickup or delivery details

• Payment-related information

• Messages, texts, emails, and form submissions

We may also collect basic website information such as browser type, device type, pages visited, and general usage data through Wix or similar website tools.

2. How We Use Your Information

We use your information to:

• Respond to service requests

• Schedule repairs, pickup, or delivery

• Diagnose equipment issues

• Create estimates and invoices

• Contact you about your equipment

• Track completed repairs

• Provide customer support

• Improve our website and services

• Maintain business records

• Comply with legal, tax, or payment obligations

The FTC recommends businesses understand what customer information they collect, where it goes, who has access to it, and how it is protected.

3. Text Messages, Calls, and Email

By contacting West Edge Repairs & Service, you authorize us to respond by phone, text message, or email.

We may contact you about:

• Estimates

• Repair approval

• Service updates

• Pickup and delivery

• Completed equipment

• Payment

• Follow-up questions

Standard message and data rates may apply.

4. Sharing of Information

We do not sell customer personal information.

We may share limited information only when necessary, such as with:

• Payment processors

• Website/contact form providers

• Parts suppliers, when needed for ordering or identifying parts

• Delivery or pickup helpers, if applicable

• Legal, tax, accounting, or compliance needs

• Law enforcement or government agencies if legally required

We do not share customer information for unrelated marketing purposes.

5. Payments

Payment information may be processed through third-party payment providers. West Edge Repairs & Service does not intentionally store full credit card numbers on its own systems.

Payment processors may have their own privacy policies and security practices.

6. Website Forms

If you submit a form through our website, your information may be stored in Wix, email, website notifications, customer management tools, or related business systems.

Do not submit sensitive personal information through the website form.

7. Photos and Equipment Information

Customers may send photos of equipment, model numbers, damage, serial tags, or repair issues.

These photos are used for service, estimate, repair documentation, and customer communication.

We will not intentionally post customer-identifying information publicly without permission.

8. Cookies and Website Tracking

Our website may use cookies or basic tracking tools provided by Wix or third-party services.

These tools may help with:

• Website performance

• Contact form functionality

• Security

• Analytics

• Advertising performance, if ads are used

You can adjust cookie settings in your browser.

9. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

No website, email, text message, or electronic system is completely secure. Customers should avoid sending highly sensitive information through normal website forms, email, or text.

The FTC advises businesses to limit access to personal information, understand how data flows through the business, and protect customer data with reasonable security practices.

10. Data Retention

We may keep customer information, service records, estimates, invoices, messages, and repair history for business, tax, warranty, and recordkeeping purposes.

We may delete or archive information when it is no longer needed.

11. Customer Choices

You may contact us to request that we update, correct, or delete your contact information where practical.

Some records may need to be kept for tax, warranty, legal, payment, or business documentation reasons.

12. Children’s Privacy

Our services are intended for adults requesting repair or service work. We do not knowingly collect personal information from children.

13. Links to Other Websites

Our website may contain links to third-party websites, payment pages, social media pages, or outside services.

We are not responsible for the privacy practices or content of third-party websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

15. Contact

For privacy questions or customer information requests, contact:

West Edge Repairs & Service
Whitehall / North Muskegon / Surrounding Areas
Phone/Text: 231-769-0652
Email: westedgerepairs@outlook.com